Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload documents, request electronic signatures, or contact us for support. This includes:

• Name, email address, and contact information
• Account credentials and authentication data
• Documents you upload or create for signature
• Signature data and audit trail information
• Payment and billing information
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations
• To comply with legal obligations or protect our rights
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including 256-bit AES encryption for data at rest, TLS 1.3 for data in transit, and regular security audits. We are SOC 2 Type II certified and maintain strict access controls to protect your information.

5. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limited processing of your data

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt-out of the sale of personal information.

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your browsing activity. You can control cookies through your browser settings. Essential cookies are required for the service to function properly, while analytics and marketing cookies help us improve our services and personalize your experience.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Signed documents are retained according to legal requirements and your subscription terms.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses approved by the European Commission.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.